FAQ
11 FAQ for Lords Grooming Products
1. What is our return policy?
Please refer to: Terms and Conditions in section “Refunds / Returns and Liquids - click here
2. Do you offer international shipping?
Unfortunately, we do not ship internationally. Australia is our prime location for sales.
3. How can I track my order?
To track your parcel and stay updated on its delivery status, please use the tracking number provided by Lords Grooming Products the night before lodgement day. You can visit the Australia Post tracking page or download the Australia Post tracking app for real-time updates.
4. What are the ingredients in the grooming products?
The ingredients for each grooming product are listed in the product description on our website.
5. Are the grooming products suitable for sensitive skin?
Yes, our grooming products are formulated to be gentle and suitable for sensitive skin. For detailed ingredient information, please refer to the product description on our website.
6. How should I care for and maintain my leather bag and wallet?
Clean your leather bag and wallet with a soft cloth, condition them with leather wax occasionally, store them in a cool, dry place, and keep them away from water and heat.
7. Are your leather products genuine leather?
Yes, all the leather products are made from genuine leather, sourced from Italy, a renowned leader in leather production.
8. What types of leather are used in your ladies’ bags and wallets?
Our products are crafted using a blend of different high-quality leathers, including a mix of traditional and premium varieties.
9. Do you offer gift wrapping and packaging options?
Yes, we offer gift wrapping and packaging options. Please note that additional charges may apply depending on the packaging chosen. Please contact us on the details below to talk to our support team.
10. Can I get my purchase gift-wrapped for special occasions?
We offer free gift wrapping to enhance your purchase. For complex requests, there may be additional charges. Please contact us on the details below to talk to our support team.
11. How long will it take for the item I purchased to be posted?
We will ship the purchased item the next business day. If the purchase is on a Friday afternoon or over the weekend, it will be shipped first thing Monday.
Do you require more information?
If you need further assistance or have more questions, please don’t hesitate to contact us.
You can reach our customer support team through the following methods:
info@lordsgroomingproducts.com
Phone: 0400 630 618
or message us by clicking the blue "Chat" button below.
Get in touch
Have questions about your order, or a general enquiry?
